Booking Confirmation

• A 30% non-refundable deposit is required at the time of booking to secure your trip.
• The balance (70%) is due 30 days prior to your arrival in Tanzania.
• For bookings made less than 45 days before the trip, full payment is required at the time of booking.

What's Included

Our trip prices typically include:

• Accommodation as outlined in your itinerary
• All park and conservation fees
• Game drives and transportation with a private 4x4 safari vehicle
• All meals during the safari
• English-speaking professional guide
• Airport transfers (if part of your package)
• Bottled drinking water on game drives

Note: Flights (international and domestic), visas, travel insurance, tips, and some optional activities are not included unless specified.

What's Not Included

• International and domestic flights (unless arranged by us)
• Visa fees and travel insurance
• Tips and gratuities for guides, drivers, and lodge staff
• Personal expenses (laundry, souvenirs, etc.)
• Alcoholic beverages and optional excursions

Booking Changes

• We allow one free itinerary change if made more than 30 days before your trip.
• Additional changes may incur administrative or third-party charges.
• We do our best to accommodate last-minute adjustments but availability cannot be guaranteed.

Cancellations & Refunds

• More than 45 days before arrival: Deposit is non-refundable but the balance (if paid) will be refunded.
• 30-45 days before arrival: 50% of total trip cost will be refunded.
• Less than 30 days before arrival: No refunds, but we may offer trip postponement or partial credit.
• No-shows or early departures are non-refundable.

We strongly recommend purchasing travel insurance that covers cancellations, delays, or unforeseen emergencies.

Travel Insurance

All guests are required to have valid travel insurance that covers:

• Medical emergencies
• Trip cancellation or interruption
• Lost or delayed luggage
• Emergency evacuation

Children & Family Policy

• Children under 3 years: Free (on request)
• Children aged 3-12: Discounted rates available
• Children must be accompanied by an adult during game drives and activities

Payment Methods

We accept:

• Bank transfers (USD/EUR/TZS)
• Major credit cards (Visa, Mastercard - with a small processing fee)
• Mobile payment (M-Pesa for local bookings)

Private vs. Group Tours

• We offer both private tailor-made safaris and shared group departures (if available).
• Group tours are subject to minimum traveler numbers and fixed dates.

Need Help?

Our team is always available to answer questions before or after you book. Reach out via:

• Email: info@trueafricaescape.com
• WhatsApp: +255 784 084 200
• Website: www.trueafricaescape.com

Booking Confirmation & Deposits

• A 30% deposit is required to confirm your reservation.
• The remaining 70% balance must be paid at least 30 days before the start of the tour.
• For bookings made less than 30 days before departure, full payment is required at the time of booking.

Cancellation by the Client

If the client cancels their booking, the following cancellation fees will apply:

• More than 60 days: Full refund minus 5% bank/processing fees
• 31-60 days: 70% refund of total tour cost
• 15-30 days: 50% refund of total tour cost
• 1-14 days: 25% refund of total tour cost
• Less than 1 day: No refund

Note: The 30% deposit is generally non-refundable unless otherwise stated.

No-Shows & Early Departures

• No-shows (guests who do not arrive) are not eligible for any refund.
• If a traveler leaves the tour early, no partial refunds will be issued for unused services.

Cancellation by True Africa Escape

We reserve the right to cancel a tour in the unlikely event of:

• Natural disasters
• Political unrest
• Global health emergencies
• Force majeure (events beyond our control)

If this occurs, clients will receive:

• A full refund, or
• The option to reschedule or apply the payment as credit for a future trip

Date Changes & Rescheduling

• We allow one free date change if requested more than 30 days before departure.
• Changes requested within 30 days are subject to availability and may incur extra costs.

Travel Insurance

We strongly recommend all clients purchase comprehensive travel insurance covering:

• Medical emergencies
• Trip cancellations
• Delays
• Lost luggage

True Africa Escape is not responsible for additional costs due to missed flights, illness, or other disruptions.

Refund Processing

• Refunds are processed within 15-30 business days.
• All refunds are made to the original payment method.
• Bank fees or exchange losses are the responsibility of the client.

Contact & Support

If you need to cancel, reschedule, or discuss your booking, please contact us as early as possible:

• E-Mail: info@trueafricaescape.com
• WhatsApp/Phone: +255 784 084 200
• Website: www.trueafricaescape.com

4x4 Land Cruisers - Safari Customized

• Pop-up Roof: For unobstructed game viewing and photography
• All-Terrain Tires & Suspension: Built to navigate rough roads and national park tracks
• Extended Body: Seats up to passengers comfortably with window access for all

Modern Comfort & Amenities

• Reclining Seats with Seatbelts
• Charging Ports (USB & Inverter) for phones, cameras, and devices
• Cooler/Fridge Box with bottled water and refreshments
• Onboard WiFi (on select vehicles)
• Reading Lights & Air Vents

Luggage Storage & Roof Racks

• Sufficient space for large safari duffels and gear
• Additional roof racks for tents or group travel items (on request)

Expert Drivers & Guides

• Trained, licensed, and multilingual safari guides
• Deep knowledge of wildlife, geography, and local cultures
• First aid certified and equipped with radios for real-time park communication

Special Vehicle Options Available

• Luxury Upgrades: Fewer seats, premium interior, champagne onboard
• Photography Vehicle: Open sides, beanbags, and swivel seats for pros
• Family-Friendly Options: Child seat, booster seat, and private-use arrangements
• Group Convoy Support: Coordinated multi-vehicle communication for large groups